Benefits and culture
Charles Schwab offers a role that blends collaborative in-office engagement with flexible work options in a hybrid setup based in Wilmington, Delaware. The position carries a competitive salary range of USD 130,000 to USD 170,000 per year. You’ll join a culture that prioritizes trust, continuous learning, and meaningful work, with a focus on supporting your development and work‑life balance through a robust benefits program.
This opportunity centers on impactful client service, regulatory compliance, and relationship building with registered investment advisors and trust beneficiaries. The environment emphasizes teamwork, mentorship, and professional growth, with a clear path to lead a skilled Trust Administration team in serving high‑touch personal trusts.
Responsibilities
- Lead, mentor, and coach a team of Trust Officers and Senior Trust Officers to administer accounts in line with laws, regulations, and internal procedures.
- Personally manage an assigned book of complex or high‑touch personal trust accounts.
- Interpret governing documents to ensure each trust is administered per its terms, whether in the team’s book or individual assignments.
- Maintain high client service levels by researching and responding promptly to registered investment advisors and trust beneficiaries, including escalations from team members.
- Prepare and present discretionary memorandums for review and approval by the Discretionary Distributions Committee, while mentoring others in the process.
- Generate Distribution Memorandums and other directed distribution documentation for review by Tax, Legal, and the Managing Director, guiding the team through the process.
- Issue termination notices for terminating trusts to the Trust Administration Committee and handle related processes, mentoring team members on notice requirements.
- Oversee proper administration and accounting for special asset inventory within the assigned accounts, coaching peers as needed.
- Coordinate with Schwab business partners for client research and service enhancements, recommending system and procedural improvements.
- Respond to initial inquiries from Schwab advisors, third party contacts, and private individuals about current and prospective trusts on assigned books or upon escalation.
- Conduct Post Acceptance and Annual administrative account reviews for assigned accounts.
- Participate in special projects as needed and provide training and support to the Administrative Team in coordination with the Managing Director.
Requirements
- Minimum 10 years of experience in personal trust administration.
- Bachelor’s degree or higher; CTFA preferred, or equivalent work experience.
- Solid knowledge of trust administration principles; practical experience with Delaware‑law governed trusts is a plus.
- Strong organizational abilities with the capacity to manage multiple priorities while maintaining quality and accuracy.
- Excellent interpersonal and communication skills, capable of conveying information clearly to diverse stakeholders.
- Highly motivated self-starter with a proactive approach to problem solving.
Benefits
- 401(k) with company match and an Employee Stock Purchase Plan.
- Paid time off for vacation and volunteering, plus a 28‑day sabbatical after every five years of service for eligible roles.
- Paid parental leave and family-building benefits.
- Tutition reimbursement.
- Health, dental, and vision insurance.
Position type
Regular
Your opportunity
The Senior Team Manager role centers on developing and maintaining relationships with registered investment advisors, trust beneficiaries, and other stakeholders for a book of business that includes large family relationships and key advisor connections via the Charles Schwab Trust Company of Delaware. You will lead a Personal Trust Administrative Team and ensure compliance across accounts. Applicants must be authorized to work in the United States on a full‑time basis without employer sponsorship.
What’s in it for you
Schwab supports your career growth with meaningful work, ongoing learning, and a culture built on trust and collaboration. The hybrid work model balances flexibility and in‑person collaboration, reinforcing client service and teamwork. The benefits package is designed to address both current needs and long‑term goals, helping you build a durable foundation for your professional life.
