Senior Team Manager, Trust Administration

Senior Team Manager, Trust Administration at Charles Schwab

Location: Hybrid remote in Wilmington, DE 19880

Position Type: Regular

At Schwab, you have the opportunity to make a measurable impact on your career. This role emphasizes in-office collaboration, and the selected candidate is expected to work on site at the specified locations. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. The Senior Team Manager will build and maintain relationships with registered investment advisors, trust beneficiaries, and other stakeholders for an assigned book of business that includes large family relationships and key investment advisor connections via the Charles Schwab Trust Company of Delaware. The role also oversees the Personal Trust Administrative Team and ensures compliance with all Bank policies, procedures, and applicable state and federal banking regulations.

What you’ll do

• Lead, mentor, and coach a team of Trust Officers and Senior Trust Officers to ensure trust accounts are administered in line with the relevant laws, regulations, and procedures.
• Personally manage an assigned book of complex and high-touch personal trust accounts.
• Interpret legal documents to confirm each trust is administered in accordance with the terms of governing instruments, whether in the team’s book or the individual officer’s book.
• Maintain high client service levels by promptly researching and responding to inquiries from registered investment advisors and trust beneficiaries, including escalations from team members.
• Prepare and present discretionary memorandums for review and approval by the Discretionary Distributions Committee, and coach team members in preparation and presentation.
• Prepare Distribution Memoranda and other directed distribution documentation for review by Tax, Legal, Managing Director, and other appropriate parties, mentoring team members in the process.
• Provide notice of termination for terminating trusts to the Trust Administration Committee (TAC) and manage related termination activities, guiding team members on notice requirements.
• Ensure proper administration and accounting for special asset inventory within the assigned book of accounts, guiding the team in administration and accounting tasks.
• Coordinate with Schwab business partners for client research and service, and identify needed system and procedural enhancements.
• Respond to initial inquiries from Schwab advisors, third-party contacts, and private individuals about current or future trust prospects within the assigned book, or on escalation from team members.
• Conduct Post Acceptance and Annual administrative account reviews for assigned accounts.
• Participate in special projects as needed and provide training and support to the Administrative Team in collaboration with the Managing Director.

What you have

• 10+ years of experience in personal trust administration.
• Bachelor’s degree or higher; CTFA preferred, or equivalent work experience.
• Strong knowledge of trust administration principles and practical experience administering trusts governed by Delaware law is a plus.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining quality and accuracy.
• Outstanding interpersonal and communication skills to interact effectively with diverse individuals.
• Highly motivated and a self-starter.
• In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you have the chance to shape your future with meaningful work, ongoing learning, and a culture built on trust and collaboration. The Hybrid Work and Flexibility approach supports our commitment to flexibility, delivering excellent client service while recognizing the value of regular in-person collaboration.

We offer a comprehensive benefits package that supports you today and in the future, including:

• 401(k) with company match and Employee Stock Purchase Plan
• Paid time off for vacations, volunteering, and a 28-day sabbatical after every five years of service for eligible positions
• Paid parental leave and family-building benefits
• Tuition reimbursement
• Health, dental, and vision insurance