Citizens Financial Group offers meaningful work and close relationships, a strong commitment to the community, clear opportunities for career growth and upskilling, and exceptional benefits. This onsite Citizens Banker role in Philadelphia, PA comes with a compensation of USD 25 per hour, and provides a pathway to support customers across spending, saving, borrowing and investing needs while coordinating with Wealth Management, Mortgage and Business Banking for more complex situations.
Responsibilities
- Provide recommendations and help customers with financial solutions across spending, saving, borrowing and investing needs.
- Understand each customer’s personal financial goals and propose tailored plans to help them reach those goals, whether planning for the future, buying a home, or opening a new credit card.
- Promote digital and mobile first banking options, guiding customers to use the bank app and ATMs for transactions.
- Collaborate with partners in Wealth Management, Mortgage and Business Banking to address more complex financial needs.
- Make outbound calls to attract new customers and schedule financial checkups, recognizing that a fit today may evolve over time.
- Adhere to all financial policies and procedures, including proper cash handling and compliance with state and local laws.
Requirements
- High school diploma or GED required
- Two years of sales and customer service experience with a track record of meeting or exceeding goals
- Strong ability to ask questions and identify needs to strengthen the customer relationship
- Proven success in building relationships and recommending and referring products and services through in-person and phone interactions
- Demonstrated skills using digital technology to support business goals
- Problem solving aptitude to provide practical solutions for customer issues
- Collaborative mindset to strengthen relationships with teammates, partners and specialists
- Self-motivated, confident and able to multitask effectively
- Availability to work branch hours, including weekends and evenings
- Compliance with SAFE Act requirements, including successful pre-employment screening and obtaining an NMLS unique identifier
- Complete a video interview assessment after applying, within seven days of receiving the link
Benefits
- Meaningful work and relationships
- Commitment to the community
- Career opportunities, reward and upskilling
- Exceptional benefits
Hours and Work Schedule
Hours per week: 40
Work schedule: Varies with branch needs and may include weekends and evenings
Equal Employment Opportunity
Citizens and its affiliates provide equal employment and advancement opportunities to all applicants and colleagues without regard to age, ancestry, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information or characteristic, marital or domestic partner status, victim of domestic violence, family status or parenthood, or other protected characteristics. We evaluate individuals on merit and fit for the role.
Background Check
Any offer of employment is contingent on successfully passing a background check. This may include checks of credit, motor vehicle records, public records, prior employment verification and criminal history. The final determination will consider regulatory requirements and the nature of the background in relation to the job.
Awards We've Received
- Glassdoor
- Best Place to Work in Consulting, Finance & Insurance
- The Banker's
- US Bank of the Year
- Dave Thomas Foundation’s Best Adoption-Friendly Workplace
- Disability:IN Best Places to Work for Disability Inclusion
- Human Rights Campaign Corporate Equality Index 100 Award
