Citizens Banker

Job Details

• Job ID: 45776
• Employment Type: Full Time
• Shift: 1ST
• Location: Philadelphia, PA
• Posting Start Date: 03/30/2026
• Posting End Date: 05/02/2026
• Starting Salary: $25 per hour and up

Overview

Banking professionals serving as the branch's face, Citizens Bankers focus on understanding customers and building lasting relationships by offering trusted financial guidance and solutions.

What you'll do

• Engage with customers in an outgoing manner, delivering clear guidance and practical financial solutions across spending, saving, borrowing, and investing needs.
• Learn each customer's personal financial objectives and propose tailored options such as future planning, home ownership, or a new credit card.
• Introduce digital and mobile banking tools for convenient transactions via our app or ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking teams to assist clients with more complex financial requirements.
• Conduct outbound calls to attract new customers and schedule financial checkups, recognizing that needs may evolve over time.
• Adhere to all financial policies and procedures, including proper cash handling and compliance with applicable laws and regulations.

What you'll get

• Meaningful work and relationships as you help customers make important financial decisions that shape their lives, with leadership and colleagues valuing your ideas.
• Commitment to the community, including 8 hours of paid volunteering time annually and donation matching for eligible 501(c)(3) organizations up to $1,000 per year.
• Career opportunities and development, with pathways for promotion and growth through training, coaching, and planning resources.
• Competitive benefits package, including comprehensive health coverage (medical, dental, vision), a 401K with company match, tuition assistance, mental health and wellbeing programs, and student loan refinancing discounts.

Required Qualifications

• High School diploma or GED required
• 2 years of sales and customer service experience with a track record of meeting or surpassing goals
• Ability to ask insightful questions and identify needs to enhance the customer relationship
• Proven success in building relationships and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support business goals
• Aptitude for problem solving and delivering customer solutions
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration
• Self-motivated, confident, and capable of multitasking effectively
• Availability to work branch hours, including weekends and evenings
• Compliance with SAFE Act requirements, including successful completion of pre-employment screenings and obtaining an NMLS unique identifier
• Qualification to complete a video interview assessment after applying, to be completed within 7 days of receiving the link. Preparation includes 30-45 minutes for a self-guided assessment, a quiet recording environment, and a device with camera and microphone.

Preferred skills/experience

• 1 year of cash handling experience

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Note: Some job boards may estimate salary ranges using jobseeker-reported data. If you apply and qualify, a recruiter will provide accurate pay guidance.

Equal Employment Opportunity

Citizens and its affiliates provide equal employment opportunities to all colleagues and applicants without regard to age, ancestry, color, citizenship, disability, medical condition, military status, national origin, pregnancy, race, religion, sex, sexual orientation, or any other category protected by law. We strive to foster an inclusive culture where every colleague can contribute fully and be treated with respect.

Background Check

All offers are contingent upon successful completion of a background check, which may include initial credit, motor vehicle records, public records, prior employment verification, and criminal background checks. Results are reviewed in accordance with regulatory requirements and the specifics of the role.

Awards We’ve Received

• Glassdoor Best Place to Work in Consulting, Finance & Insurance
• The Banker's US Bank of the Year
• Dave Thomas Foundation’s Best Adoption-Friendly Workplace
• Disability:IN Best Places to Work for Disability Inclusion
• Human Rights Campaign Corporate Equality Index 100 Award