Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and foster an inclusive workplace where every employee is respected, valued, and has an opportunity to contribute to the company’s success. This Commercial Collections Specialist role in Vendor Finance is based in Horsham, PA 19044. PNC operates as an in office environment that supports a balanced, productive culture. We encourage you to connect with your recruiter and hiring manager to confirm workplace expectations and ensure the role aligns with your goals. Sponsorship for employment visas or participation in STEM OPT is not provided for this position.
Role and responsibilities
- Oversee operations workflow and assist the team with executing transactions and related processes
- Monitor and coordinate the operations workflow and support team members with escalated issues
- Process and reconcile transactions of varying risk and financial value in accordance with established policies and procedures
- Identify exceptions and serve as a point of escalation; collaborate internally to resolve escalations and provide guidance
- May interact with external customers and third parties to complete transactions or resolve escalations
- Coach team members and provide applicable training; may lead team huddles, meetings, and continuous improvement sessions
- May provide input on team member performance and development
- Provide consultation and advice to internal and external customers; review existing processes, recommend improvements, and assist with implementation
- Provide input and may update standard operating procedures; participate in projects as a subject matter resource
- Review transactions and related documents to verify completeness, accuracy, and conformance to service levels and procedures
- Review reports to identify exceptions, monitor quality, and ensure compliance; participate in risk mitigation activities
- Verify the completeness and accuracy of procedures
Values and expectations
PNC employees are expected to demonstrate a customer oriented approach and to manage risk by assessing and controlling risks in line with the Enterprise Risk Management Framework.
Qualifications
Successful candidates should display the knowledge, skills, and abilities required for this role. The following outlines the key areas including preferred skills, competencies, work experience, education, and certifications or licenses.
Preferred Skills
- Analytical thinking
- Commercial real estate
- Competitive advantages
- Consumer lending
- Credit risk management
- Data analytics
- Decision making
- Financial operations
- Portfolio risk
- Risk appetite
Competencies
- Accuracy and attention to detail
- Collection management
- Managing multiple priorities
- Operational functions
- Problem management process
- Process management
- Products and services
- Standard operating procedures
Work Experience
Roles at this level typically do not require a university or college degree, but related experience or product knowledge is needed to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associates degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full time employees include medical and prescription drug coverage with a Health Savings Account feature, dental and vision options; employee and spouse or child life insurance; short and long term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back up child and elder care; adoption, surrogacy, and doula reimbursement; educational assistance including select programs fully paid; and a robust wellness program with financial incentives. In addition, PNC generally provides paid time off including maternity and parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 and 25 vacation days each year, depending on career level; and years of service. For more details, visit pncthrive.com.
Disability accommodations
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, the job ID, and your preferred method of contact in the body. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only to provide needed reasonable accommodations.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Safe and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority FINRA, which prohibit the hiring of individuals with certain criminal histories.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.