Contact Center Finance Jobs

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Licensed Financial Services Representative

Charles Schwab Phoenix, AZ Hybrid

1mo ago

$59k - $68k/yr Full time Contact Center Customer Service F&I

Contact Center Customer Service F&I

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Job Description

Your opportunity

At Schwab, you have the potential to influence your career trajectory. Here, forward-thinking ideas meet practical problem solving as we challenge the status quo and drive transformation in the finance industry. Schwab’s service team lies at the center of our commitment to helping clients secure their financial futures. In this role, you’ll deliver financial guidance to clients while building lasting relationships based on trust, respect, and shared goals. You’ll engage with clients, advocate on their behalf when answering inbound calls, take ownership of complex issues, and work toward the best possible solution. You’ll also have the chance to shape your professional journey within a supportive, nurturing culture that offers a range of career opportunities. If you already hold securities licenses, enjoy teamwork, and share our passion for serving clients, this role is for you.

Location: Hybrid remote in Phoenix, AZ 85016.

What you have

Successful candidates bring a growth mindset, a willingness to learn, and a genuine passion for serving others. We strive to make a difference in people’s lives through innovative solutions and world‑class service.

Active FINRA Series 7 & 63 licenses
Ability to work 8:00am – 4:30pm Monday through Friday during Schwab's training program, on-site
After training is complete, the ability to work the assigned shift to accommodate business needs, including evening, overnight, and weekend options
Flexibility to work any day, time, or shift to support 24/7 contact center needs

Compensation and shifts

Starting compensation for this location ranges from $59,000 to $67,500, depending on related experience, plus an annual bonus opportunity equal to 10% of base pay and other eligible earnings. Evening, overnight, and weekend shifts include up to 20% additional compensation, depending on the shift.

Your Talent Advisor will walk you through the training schedule, available shift groups, and the shift assignment process during the interview.

Example shift groups:

Weekend Day Shift (Start between 5:30am–8:30am MST, includes 1–2 weekend days): Potential to work remote after training if both weekend days are assigned
Weekday Evening Shift (Start 10am–4pm MST, Monday–Friday): In office
Weekday Overnight Shift (Start 6:30pm MST, Monday–Thursday): Potential to work fully remote after training

Preferred Qualifications

1+ years of customer service experience
1+ years of client relationship experience
Bachelor’s degree or higher in Finance, Economics, or related field from an accredited university
Ability to adapt to changes in the market and business
Robust communication, influencing, and client engagement skills
Desire to be part of a supportive and collaborative team
Proficient in Client Relationship Management (CRM) platforms
Strong candidates will also have previous experience in a Financial Representative role

What’s in it for you

At Schwab, you’re empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build skills that make a lasting impact. Our Hybrid Work and Flexibility approach balances our commitment to workplace flexibility, serving clients, and the value of being together in person on a regular basis.

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family-building benefits
Tuition reimbursement
Health, dental, and vision insurance

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