Overview
The Center for Elders’ Independence (CEI) is a PACE organization that delivers high quality, affordable, and integrated health care services to the elderly through an interdisciplinary approach to care planning and implementation. Our program includes Adult Day Health Centers and primary care clinics to promote participant autonomy and the ability to live in their communities. CEI operates under capitation, not a traditional fee-for-service model, with a set payment per enrolled participant.
Role Summary
We are seeking a Senior Engineer for ERP Application Support to provide daily operational support, configuration management, and issue resolution for ERP systems supporting Finance and HR. The role emphasizes system stability, user support, and careful execution of approved changes to ensure ERP applications effectively support business operations. The Senior Engineer collaborates closely with Finance stakeholders, vendors, and the Principal Application Developer for Enterprise Systems to implement changes, resolve issues, and maintain reliable ERP operations.
Salary
The salary range for the Senior Engineer role is $93,850 to $140,744 per year. Compensation is based on market benchmarks for the position as well as the candidate's experience, skills, abilities, and work history.
Location
Oakland, California
Key Responsibilities
- Collaborate with Finance, HR, business analysts, vendors, and IT partners to understand operational needs and system issues. Provide timely support and solutions aligned with established designs and business requirements.
- Provide hands-on ERP support, including configuration changes, user access management, workflow adjustments, and routine system maintenance.
- Implement approved enhancements and fixes under the guidance of senior technical leadership.
- Support ERP related integrations with other enterprise systems such as EMR, CRM, banking platforms, and third-party vendors. Validate data accuracy for inbound and outbound integrations and escalate data issues as appropriate.
- Monitor ERP application health and performance. Troubleshoot and resolve incidents and data discrepancies, serving as an escalation point for complex operational problems.
- Ensure ERP applications operate in compliance with security policies, healthcare regulations, and internal controls. Support audits and compliance reviews by providing documentation and system evidence as required.
- Maintain technical and operational documentation for ERP configurations, workflows, and support procedures.
- Provide user support, training assistance, and guidance to Finance and HR staff.
- Assist with knowledge transfer and onboarding for new application support staff.
Education & Experience
- Associate’s degree in Computer Science, Information Technology, Finance, or a related field.
- 5+ years of experience in ERP application support, configuration, or enterprise application operations.
- Proven experience supporting financial or HR systems in a regulated environment.
- Experience working with vendors and third-party service providers.
Technical Skills
- Hands-on experience supporting ERP systems for Finance and HR.
- Working knowledge of SQL for data validation and troubleshooting.
- Familiarity with application integrations and data flows across enterprise systems.
- Basic scripting skills (Python or JavaScript) for automation or issue resolution.
- Familiarity with healthcare interoperability concepts (HL7 / FHIR) from a support or validation perspective.
- Strong analytical and problem-solving skills.
- Clear communication skills for working with business users and technical teams.
About Center for Elders’ Independence
Center for Elders’ Independence is a PACE organization that uses an interdisciplinary team approach to care planning and care delivery for high quality, affordable, integrated health care services to the elderly. CEI operates Adult Day Health Centers and primary care clinics to promote autonomy, quality of life, and community living. Unlike traditional plans, CEI is funded via capitation, receiving a set amount for each participant enrolled.