Underwriter Manager - Residential Products

Position details

Position: Underwriter Manager – Residential Products

Location: Amelia, Ohio

Job type: Full-Time

Work mode: Hybrid

Job level: Management & Leadership

Job ID: 12365

Area of expertise: Claims & Underwriting

Company overview

American Modern Insurance Group, Inc., a Munich Re company, is a well known specialty insurer focused on residential property such as manufactured homes and other specialty dwellings, as well as the recreational market including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that set us apart and write admitted products across all 50 states with a premium volume of $2.2 billion. Based in Amelia, Ohio, with colleagues nationwide, we are part of Munich Re’s Global Specialty Insurance division. Our culture supports career growth in a flexible environment that helps employees succeed both at work and at home.

Role purpose

Lead a team of Personal Lines Residential, Recreational, and/or Commercial Physical Damage Underwriters to deliver underwriting quality that aligns with profitable growth goals, provide a positive underwriting experience through timely production and service levels that meet partner and policyholder expectations, act as a growth partner by fostering collaboration with American Modern Sales Partners, internal stakeholders, and external sales partners, and develop team members to achieve their career goals.

Key responsibilities

• Develop associates to ensure a blend of logic, expertise, analysis, experience, judgment, and underwriting methods are consistently used for sound, compliant, and timely underwriting decisions.
• Build and maintain effective relationships with internal stakeholders, including the Underwriting Leadership team, Sales, Product, Corporate Underwriting, and Customer Service, as well as the Munich Re parent companies, to promote clear communication, efficient processes, and teamwork.
• Foster relationships with external Sales Partners to provide insights on their book of business and achieve profit targets through portfolio-based and individual risk underwriting techniques.
• Maintain deep product and underwriting expertise within the department to meet responsibilities and financial targets.
• Lead a diverse team to achieve key performance indicators, service level targets, and a positive customer experience as measured by non-catastrophe loss ratio, quality controls, new business turnaround times, and Net Promoter Scores.
• Create a positive culture that emphasizes development, accountability, excellence, and team building through ongoing dialogue, driving higher employee engagement and results.
• Use data and analytics to manage production, monitor performance, and drive efficiency improvements.
• Identify and implement process improvements and workflow efficiency initiatives.
• Support a culture of compliance through systems, audits, and training programs.
• Ensure adherence to risk management policies and procedures.
• Oversee high level administrative functions within the department, including staff performance management, forecasting staffing needs, and designing training programs for strategic growth.

Additional manager responsibilities

• Analyze market and financial data to inform underwriting decisions while ensuring risk is mitigated and standards are met.
• Provide feedback when concerns arise with Product, Sales, or sales partners and address issues promptly.
• Represent Underwriting to internal stakeholders and key Sales Partners, fostering a collaborative and profitable relationship.
• Develop and lead successful teams and culture, attracting and retaining top talent.

Required technical skills

• Excellent written and verbal communication
• Leadership
• Time management
• Process improvement
• Advanced experience with MS Word, Excel, PowerPoint, Appian, and Microsoft Power Automate, Power BI, Outlook
• Project management
• Change management
• Organizational agility

Experience and education

• Required: 5+ years of underwriting experience
• Required: 2+ years supervising exempt associates, teams, or processes, preferably in underwriting with both tactical and strategic responsibilities

Education and designations

• Required: Bachelor’s Degree, Supervisor’s certification, CPCU or other industry designation/coursework
• Preferred: Advanced degree

Benefits and compensation

We offer attractive compensation and a comprehensive benefits package designed to support your well being and financial security.

• Salary: Competitive base salary with variable performance-based incentives tied to Munich Re results
• Health insurance options: Two plan choices for health coverage (PPO or High Deductible)
• Supplemental Life and AD&D coverage for you and dependents
• Voluntary benefits including Accident, Critical Illness, and Hospital Indemnity
• Prescription drug coverage included with health plan
• Short and Long Term Disability coverage
• Vision and dental insurance
• 401(k) plan with up to a 5 percent employer match
• Company funded retirement plan
• Paid time off starting at 24 days per year, with additional days on milestone anniversaries
• Eligibility for a yearly Munich Re bonus
• Health and wellness programs available at no cost
• Hybrid work environment offering flexibility in where and how you work
• Corporate on-site cafeteria and a We Proudly Serve coffee shop
• On-site complimentary workout facility and walking trails
• On-site wellness center with a nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and education achievement bonuses
• Free parking
• Corporate matching gifts program
• Paid time off to volunteer in the community

Inclusive workplace and equal opportunity

American Modern values diversity and inclusion as essential to our success. We strive to create an inclusive culture that reflects the communities we serve and provide a respectful, empowering workplace where colleagues can perform at their best. We are an equal opportunity employer. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. We do not offer visa sponsorship for this position.