SIMPLE IRA Specialist - FINRA LICENSE REQUIRED

Overview

Unlock your career potential in a Customer Service role with ADP in Dallas, Texas 75207. You will help our customers become more effective employers by collaborating with clients and colleagues to ensure our products and services deliver tangible results. Our team often receives high satisfaction ratings and recommendations from customers, and you will be the on-the-spot support that helps our integrated solutions stand out in today’s competitive global market. This role is for an experienced Customer Service Specialist III, joining a team of professionals dedicated to delivering a best-in-class experience. You will blend a passion for service with innovative solutions and leverage our top-ranked training programs to help customers maximize value from our products. Our CORE values guide every interaction: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities

• Serve as a subject matter expert in handling routine client requests for ADP clients
• Resolve routine customer concerns using pre-defined solutions
• Answer non-technical questions regarding ADP products
• Provide consultation and help answer non-technical questions to support less-experienced team members
• Learn and navigate ADP systems in order to respond to issues

Qualifications

• Required: At least 2 years of previous experience
• Required: High School diploma

Preferred Qualifications

• Bilingual (English / Spanish)
• Strong client relationship and interpersonal skills
• Ability to troubleshoot and resolve customer complaints using predefined solutions
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills, including the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Bachelor's degree

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration. We are a leader in business outsourcing services, analytics, and compliance expertise. Our people make a difference by contributing to a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. ADP has earned recognition from numerous esteemed organizations; learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP maintains high ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and to foster an honest, respectful workplace. To learn more about ADP’s culture and values, visit ADP Life at ADP.