Loan Servicing Compliance Specialist (Quality Control)

Position Summary

Responsible for quality control review activities across the Bank’s loan portfolio. The Loan Servicing Quality Control Specialist assists in creating and maintaining QC requirements related to loan operations, validating system reports, following up on missing or inaccurate information, and performing other duties related to loans that are held, serviced, originated, or sold by the Bank. This role also monitors and reviews all essential quality control tasks to ensure compliance with Bank policies and procedures. The ideal candidate will demonstrate meticulous attention to detail and the ability to quickly resolve issues to mitigate monetary and reputational risk.

Essential Functions

• Performs reviews related to reports and loans in accordance with department procedures to ensure customer and bank expectations are met.
• Maintains existing procedures and coordinates the implementation of new procedures to keep the Bank in line with applicable regulatory requirements.
• Updates and maintains quality control log, note inventory log, and PIF log.
• Executes quality control reviews on all new loan files, including core system validation and documentation verification.
• Conducts quality control activities on closed and denied/withdrawn loans as defined in policies and procedures.
• Reviews quality control departmental reports for maintenance activities, accuracy, and completion.
• Follows up on post-closing documentation items and escalates any delays or issues to the appropriate management team to ensure timely and accurate resolution.
• Maintains industry knowledge and stays current with regulatory changes affecting loan origination and operations; updates procedures as necessary.
• Reviews daily rates to ensure accuracy on the core system.
• Reviews and mails all system generated notices.
• Completes internal file audits to ensure accuracy and that originals are maintained per regulatory requirements.
• Prepares PIC posting sheets daily to ensure loans are allocated to the appropriate GL.
• Supports document imaging initiatives.
• Balances DDA and GL accounts.
• Performs other related duties as required.

Required Education / Experience / Skills

• Post high school education with one to three years of mortgage loan servicing experience, or a comparable combination of education and experience.
• Knowledge of all pertinent regulations related to Residential, Consumer, and Commercial lending.
• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Proficient operation of the Bank’s loan servicing system and Microsoft Word, Excel, and Outlook.
• Working knowledge of the Bank’s loan product offerings, Bank loan regulations, and the Bank’s loan policies and procedures.
• Ability to interact with co-workers and customers in a positive manner.
• Ability to exchange information clearly and concisely, presenting ideas, facts, and technical information.
• Ability to perform under stress when confronted with critical timelines and large workloads.
• Ability to perform a variety of duties within the department after cross training, without loss of efficiency or composure.
• Ability to receive guidance and supervision and follow work rules and procedures.
• Ability to meet deadlines, and to maintain punctuality and attendance standards.
• Ability to systematically identify task requirements and monitor progress toward accomplishment.
• Ability to maintain relationships that facilitate task completion, resolve conflicts, and be sensitive to others while persuading when needed.
• Ability to work independently as well as in a team-based environment.
• Ability to learn quickly with a strong attention to detail and problem solving.

Benefits and Compensation

Windsor Federal Bank offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.

Location

Windsor, CT 06095

How to Apply

For consideration for this position, please send your resume to: [email protected]

Windsor Federal Bank, 270 Broad Street, Windsor, CT 06095

Equal Opportunity Employer

Windsor Federal Bank is an Equal Opportunity Employer.