Home Lending Relationship Manager II

This role, based in Columbus, Ohio 43219, supports Relationship Managers in Agency Relations by gathering and analyzing data to inform housing policy recommendations for Fannie Mae and Freddie Mac. The objective is to enhance strategic communication with internal partners and government agencies. The long-term growth path includes in-depth knowledge of GSE policy and advancing relationship management skills. As a Relationship Manager II within Agency Relations, you will collaborate with internal and external partners, craft executive communications, prioritize initiatives, and dissect policy, products and programs. You will perform a regular cadence of tasks to support investor confidence, including digesting reports and data, creating executive-level presentations, researching policy questions, scheduling meetings, and providing updates via decks and trackers. You will work with colleagues on strategic initiatives, product implementation, risk management, GSE policy, scorecards, and issue resolution. Candidates from varied backgrounds are welcome if you are a quick learner, inquisitive, comfortable using data to tell a story, and possess strong collaboration and communication skills across organizational levels. The ideal candidate aims for a long-term career as a Relationship Manager within Agency Relations.

Key Responsibilities

• Support the needs of Relationship Managers to bolster the firm’s advocacy positions, strategic engagement, and influence with the agencies and trade groups
• Compile performance analysis using Investor scorecards, industry articles, and internal data
• Interpret data and trends to help develop housing policy recommendations
• Create briefing documents to prepare Senior Leaders for engagements with the agencies and trade groups
• Attend meetings to capture top priorities and next steps, including periodic meetings with Agency Relationship Managers and the GSEs to gain deeper knowledge of issues and opportunities
• Examine agency scoring tools for review with Home Lending partners
• Assist in maintaining a strong control environment related to Agency policy, procedures, Investor bulletins/announcements, and other external/internal communications
• Develop and build relationships with internal partners and the trade groups to advocate for change through collaboration
• Review policy changes and prepare comparisons across the agencies in support of advocating for alignment
• Develop in-depth knowledge of Fannie Mae and Freddie Mac policy requirements
• Work alongside Relationship Managers to gain an understanding of and develop the skills needed to independently manage relationships with the agencies

Required Qualifications and Skills

• 3+ years of Home Lending experience and the desire to develop a deep understanding of the housing industry, including originations, servicing and capital markets
• Ability to manage complex, interdependent, and sometimes competing needs
• Strategic thinker with ability to identify problems and recommend solutions in a thoughtful manner, with diplomacy and professionalism
• Strong communications skills to convey analytical insight and interact with key internal and external partners
• Self-motivated and confident with the ability to demonstrate ownership and drive change through innovation
• Desire to learn and grow for future career mobility opportunities within Agency Relations
• Ability to work effectively under pressure and in a dynamic and rapidly changing environment in order to meet deadlines
• Highly collaborative with strong client/partner relationships and communication skills
• Analytical and inquisitive with high standards for quality and accuracy
• Proactive, strong attention to details, acts with a sense of urgency
• Proficient in PowerPoint, Excel and Word, competency with PitchPRO+

Education and Credentials

• Bachelor’s degree or equivalent experience

Compensation and Benefits

Chase offers a competitive total rewards package including base salary determined by role, experience, skill set and location. Eligible roles may include commission-based pay and or discretionary incentive compensation, paid in cash and or forfeitable equity in recognition of individual achievements and contributions. Benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process.

Work Authorization

To be eligible for this position you must be authorized to work in the United States. We do not offer immigration sponsorship for this position. JPMorgan Chase & Co. will not provide assistance or sign documentation for any other form of immigration sponsorship or benefits including OPT or CPT.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Team Overview

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.